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Return & Exchanges


We want you to be 100% satisfied with your purchase. If you’re not completely happy with it, you may return or exchange your order within 14 days of receiving the goods. Item(s) must be in the condition they were received, not having been worn or washed, and have all original tags and packaging included with the return.

To make a return with the United States, follow these instructions...

  1. In the box that your order came in you will find a UPS return shipping label.
  2. Pack the item(s) you are returning in a standard box so the item(s) won’t get damaged during shipping. If possible use the original shipping bags and boxes.
  3. Attach the UPS return shipping label to the outside of the box. (If you are using old box, be sure to cross out or remove any old shipping labels)
  4. Note the tracking number on the shipping label and keep for your records until your refund has been processed. The tracking number is the 18 digit code that starts with a 1Z.
  5. Drop off the package at a UPS location: http://www.ups.com/dropoff?loc=en_US

When we receive the package we will refund the value of the goods returned. After receiving your return, it generally takes between 5-10 days for you to receive your refund.

INTERNATIONAL ORDERS

We are happy to provide returns for a full refund as well as exchanges for international orders. However, we do not normally provide free return shipping. Please contact us at customerservice@isaora.com to arrange for all international returns and exchanges.

ISAORA GUARANTEE

We stand by our products. If something you’ve bought from us doesn’t perform as it should, contact us anytime for a repair, exchange, or full refund. Please contact us at customerservice@isaora.com.