Artıcle 1 – Partıes

1.1. Seller

Company Name: ÖZŞEYMA TEKSTİL ve PAZARLAMA SANAYİ TİCARET LTD. ŞTİ. ISAORA

Address: Mehmet Nesih Özmen Mah. Gülsever Sk. Doğu İş Hanı No:18 A – İç Kapı No: – Güngören / Istanbul, Turkey

Shipping & Distribution Center: Muratbey Mah. Karatoprak Cad. No:17 Çatalca / Istanbul / Turkey

Customer Service: +90 212 867 49 00

1.2. Buyer

Name – Surname

Address

Phone

E-mail

Artıcle 2 – Subject

This agreement sets out the rights and obligations of the parties in accordance with the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts, regarding the sale and delivery of products ordered electronically via https://www.isaora.com.

The Buyer confirms that they have been informed on the Seller’s identity, address, product details, prices, payment and delivery conditions, right of withdrawal, and complaint procedures, and has approved these terms electronically before placing the order.

Artıcle 3 – Product / Payment / Delıvery Information

The type, quantity, price, payment method, delivery address, and invoice information for the ordered product(s) must be entered correctly.

The Buyer is responsible for any losses caused by incorrect or incomplete information.

The Seller reserves the right to suspend or cancel the order when necessary.

Artıcle 4 – Contract Date and Force Majeure

The contract date is the date the order is placed. Extraordinary situations beyond the parties’ control that prevent fulfillment of obligations are considered force majeure.

If such a situation lasts for 30 days, either party may terminate the contract.

Artıcle 5 – Seller’s Rıghts and Obligations

• The Seller undertakes to fulfill its obligations in accordance with the applicable law.
  
• Persons under 18 cannot shop from the website; otherwise, the Buyer assumes responsibility.
  
• The Seller is not responsible for pricing errors caused by system malfunctions.
  
• Payment methods: Credit card (Visa, MasterCard, etc.)
  

Artıcle 6 – Buyer’s Rıghts and Oblıgatıons

• The Buyer acknowledges acceptance of the contract terms and commits to payment.
  
• In case of return, the Buyer must not damage the product or packaging and must return the original invoice.
  

Artıcle 7 – Order / Payment Procedure

• Orders are processed once payment is confirmed.
  
• In case of stock or production issues, the Buyer is informed and refunded.
  
• Payments can only be made by credit or debit card.
  

Artıcle 8 – Shıpment / Delıvery Procedure

• Products are handed over to the shipping company within 1–3 business days after order confirmation.
  
• Maximum delivery time is 7 business days.
  
• 
  Damaged packages must be reported and documented with the courier.
  

Artıcle 9 – Prıvacy

• Buyer’s personal information will not be shared with third parties except as required by law.
  
• Credit card data is securely processed and never stored.
  

Artıcle 10 – Dıspute Resolution

In case of dispute, Consumer Arbitration Committees and Consumer Courts are authorized.

Artıcle 11 – Notıces and Evıdence Agreement

All correspondence between the parties shall be made via e-mail.

Electronic records kept by the Seller shall constitute conclusive evidence under Article 193 of the Code of Civil Procedure.