RETURN PROCESS

For return shipments, our contracted DHL shipping code is 960241613.

This is not a return authorization code; it is our registered company account code with DHL. To ensure that your package is delivered to the correct address, simply provide this code to the DHL branch or representative.

Please include a note inside the package stating the product(s) you wish to return and the reason for the return. This information helps us improve our products and services.

If the return is not related to a product defect, is based on personal preference, or the return form is sent back without a stated reason, the shipping cost will be covered by the buyer. In this case, the buyer will not be required to pay the shipping fee at the time of shipment; the shipping cost will instead be deducted from the refund amount.

If the return is due to a product defect, the shipping cost will be covered by ISAORA and the return shipment will be free of charge.

ISAORA reserves the right to approve or reject coverage of the shipping cost depending on the circumstances and assessment of the return.

The buyer has the right to withdraw from the contract and return the product within 30 days of receiving it. In accordance with the Turkish Tax Procedure Law General Communiqué No. 385, the buyer must return the product to ISAORA in full and include a written explanation of the reason for the return.

If the returned product is not defective and the buyer fails to specify a return reason on the form included in the package, the shipping cost will be deducted from the refund amount.

Please note: Custom-made or personalized products are not eligible for return.

Once the return has been approved, ISAORA will refund the applicable amount and cancel the relevant documents within 10 days, without applying any additional charges.

Any decrease in the value of the product or circumstances that make the return impossible do not affect the buyer’s right of withdrawal.

The statutory return period for unintended purchases is 14 days; however, ISAORA offers an extended 30-day return period.

Products that have been intentionally damaged, deformed due to misuse, altered, or replaced with counterfeit items may not be accepted for return at ISAORA’s discretion.

To initiate a return, please submit a return request through the “My Orders” section of our website. Once your request has been approved, the shipping details will be sent to you by SMS. Our customer service team is also available to assist you throughout the process.

The buyer must return the product(s) to us via DHL. Once the returned product has been received and inspected, the refund will be issued to the credit card used for the original purchase. Refunds cannot be processed before the returned product has been received.

Credit Card Refunds

The refund process begins once the returned product has been received and approved. If the original payment was made in installments, the bank will process the refund in the same number of installments.

The refund will be credited according to the bank’s procedures and billing cycle. Refunds are processed through the banking system and cannot be issued in cash.

EXCHANGE PROCESS

We offer free exchange services for orders placed through our official website, ISAORA.COM.

Exchanges can only be made for a different size or color of the same product.

Example: A purchased T-shirt can be exchanged for the same T-shirt in a different size or color. It cannot be exchanged for a different product, such as a pair of trousers.

To request an exchange, please send the product to us free of charge using our DHL contracted shipping code: 960241613.

Please include a note inside the package specifying the size or color you would like to receive.

If the requested size or color is out of stock, the product will be processed as a return.

We wish you a pleasant shopping experience!